overall cost savings
Managed Services
We run, monitor, and continuously improve your IT and cloud operations so your team can focus on growth and product innovation.
MANAGED SERVICES
Managed Services for Reliable, Secure IT Operations
SotaTek ANZ provides Managed Services that help businesses run day-to-day IT operations more smoothly, reliably, and efficiently. By taking care of ongoing operational demands, we enable your internal teams to stay focused on higher-value priorities such as product development, innovation, and business growth.
Our Managed Services cover essential activities including system monitoring, technical support, maintenance, incident response, and continuous improvement. Rather than simply keeping systems running, we work to optimize performance, strengthen security, and improve operational resilience over time.
The goal is simple: to ensure your technology environment remains stable, secure, scalable, and cost-efficient as your business evolves.
37%
66%
helpdesk efficiency improvement
54%
reduced likelihood of a major security event
OUR SERVICE
What we offer
IT Office Management
- Remote Monitoring
- Internet Access Management
- OS Installation, Patches and Upgrades
- Office Suite Management
- Disk Space Management (Defrag, ChkDsk)
- Anti-Virus Management
- Email Client Management
- Security and Malware Management
- Wi Fi Access Management
- End User Data Backup Management
- Chat Client Management
Network Management
- Remote Monitoring
- High Availability Mgmt
- WIFI - LAN - WAN Management
- Bandwidth Utilization Monitoring
- Firmware Patches and Upgrades
- Alerts for Critical Performance Metrics
- Firewall Rules and ACL Management
Server, Storage Management
- Remote Monitoring
- Backup and Restore in case of crashes
- OS Installation, Patches and Upgrades RAID Management
- Security and Malware Management
- Disk Space Management Network Management
- Virtual Machine Management (VM, Hyper-V, Citrix)
- Load Balancing
- 24x7 Support
- Data Backup Management
- 99.9% Uptime Guarantee
Cloud Management
- Supported cloud platform: AWS, Azure, GCP, Oracle, Naver Cloud Management
- Content Delivery
- Compute
- Application Services
- Storage
- Deployment and Management
- Database
- Monitoring
- Networking
WHY CHOOSE US
Combine Process - Technolgy - People
To bring you the most stable infrastructure performance.
Process
- SLA Driven Process
- 24x7x365 Operation Process
- Industry Best Practices
- ITIL Based Processes
Technology
- Data Center Best Practices
- Latest Monitoring Tools
- State-of-the-art Knowledge Base
- Secure Technology
People
- Certified and Trained Staff
- Technical Experts
- Cross Training
- Onsite and Offsite
Work with us - Start implementing today!
WORK FLOW
How to work with us?
Consulting
Assessing the current environment, identify gaps, and suggest best practices and innovative solutions to meet organization goals.
Planning
Determining resource allocation, budgeting, timelines, assessing risks, and processes.
Implementing
Installing new hardware, configuring software, integrating systems, and ensuring all components work together seamlessly.
Operating
Monitoring, troubleshooting, and ensuring security and compliance.
Transition approach
Our Certifications
Advanced Tier Services
Recognized as an experienced AWS partner with a strong team of certified professionals, a proven track record of customer success, and advanced capabilities in delivering AWS solutions.
Well-Architected Partner Program
Certified to conduct AWS Well-Architected Reviews and help customers build secure, high-performing, resilient, and efficient infrastructure aligned with AWS best practices.
DevOps Services Competency
Awarded to partners who demonstrate deep expertise in delivering DevOps solutions on AWS, including CI/CD automation, infrastructure as code, and continuous monitoring.
CMMI
Indicates a defined and standardized software development process across the organization, appraised at Level 3 of the Capability Maturity Model Integration for Development (CMMI-DEV).
ISO 9001
Demonstrates adherence to international standards for quality management systems, ensuring consistent service delivery and customer satisfaction.
ISTQB
Recognized by the International Software Testing Qualifications Board for commitment to professional software testing practices and continuous tester certification.
PORTFOLIO
Success Stories
Infrastructure Managed Services
Wesang: Elevating Food Delivery Through Managed Services
Wesang, known as Yogiyo, is a leading Korean food delivery platform offering customized delivery solutions tailored to individual order preferences. SotaTek implemented a comprehensive managed services solution to maintain high performance and reliability for their food delivery platform.
Read more
Infrastructure Managed Services
Infrastructure Management for Camera AI
Our client is a leading camera manufacturer specializing in AI-powered cameras, located in the Thang Long Industrial Park in Vinh Phuc Province, Vietnam. SotaTek delivered a comprehensive managed services solution to enhance operational efficiency, security, and overall management of their complex IT environment.
Read more
Infrastructure Managed Services
Reliable Infrastructure Support for InvtAI Growth
InvtAI is an innovative all-in-one AI service provider catering to both businesses and individuals who seek to harness the power of artificial intelligence with ease. SotaTek has implemented a comprehensive managed infrastructure solution, which includes 24/7 Help Desk Support, providing both Level 1 and Level 2 technical assistance.
Read more
Infrastructure Managed Services
Strengthening UBet Sport's Platform with Infrastructure
UBET Sports is a decentralized exchange platform that redefines sports betting by treating it as decentralized trading rather than traditional gambling. SotaTek delivered a comprehensive managed services solution to support the platform’s scalability, security, and operational efficiency, including designing and implementing a robust infrastructure framework, along with Level 2 technical support and SLA maintenance.
Read more
Testimonials
What Our Customers Say
We were looking for an offshore company partner and finally we found SotaTek and had started working with them since September 2022. ( ... ) They helped us pay down the technical debt and also accelerate our development. Without SotaTek, we wouldn't be able to actually handle so many technical initiatives. Thanks to SotaTek, we were able to deliver all of them in time. So if you are looking for an offshore engineering team. I'd recommend SotaTek.
Lemon Healthcare aims to extend its presence beyond South Korea into Southeast Asia. For that reason, we decided to choose SotaTek. SotaTek is already making a name for itself in Vietnam as a professional outsourcing company. We needed the ability of SotaTek. Through this, we intend to localize and expand smart hospital ERP in Southeast Asia and help both companies grow.
SOTATEK JSC successfully helped numerous clients to accelerate their digital transformation. Several apps and platforms were launched and received positive feedback from the end users, ultimately increasing customer base and revenue by 140%. Overall, they had an effective and collaborative workflow.
SotaTek is our most important partner, enabling us to improve our products through joint development. We have been collaborating for over two years, and I have complete confidence in the technical abilities of the engineers working with us.
SotaTek is a reliable software delivery partner to work with. They are honest and easy to communicate. There are little to no administrative hurdles & very flexible. They stick to their commitments and deliver reliably.
We gave our ideas, vision and SotaTek’s comprehensive technical knowledge made it possible for Travala to build and incorporate multiple areas of blockchain within the platform. What even better is that changes were done in a timely manner if requested, which undoubtedly met the international standards. It feels natural to have a partner with the same mindset as us, who we can always trust and ensure that nothing is impossible.
FAQ
Infrastructure Managed Services refer to the outsourcing of IT infrastructure management and support, including servers, networks, storage, and security, to a third-party provider. The goal is to enhance operational efficiency, reduce costs, and ensure system reliability.
SotaTek offers clients a wide range of IT infrastructure managed services, including:
- On-premise and cloud servers
- Networking equipment (routers, switches, firewalls)
- Data centers
- Storage systems
- Virtualization platforms (e.g., VMware, Hyper-V)
- Hybrid and multi-cloud environments
IMS enhances your IT operations by providing 24/7 monitoring, proactive issue resolution, and expaert management of your infrastructure. This leads to reduced downtime, increased system reliability, optimized performance, and cost savings. It also allows your internal team to focus on strategic initiatives instead of day-to-day maintenance.
Yes. We offer flexible support models for on-premise, cloud, and hybrid environments, including public cloud providers like AWS, Azure, and Google Cloud.
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