ChartX - AI Assistant for Healthcare

Clients

The client is a medical group operating nearly 30 clinics across Japan, with a strong presence in the Kansai region, including Osaka, Kyoto, Hyogo, Shiga, and Fukuoka. These areas represent one of the country’s most active private healthcare markets, where demand for modernized and efficient medical services continues to grow.

The group focuses on several high-demand specialties, including internal medicine, orthopedics, otolaryngology (ENT), ophthalmology, and gastroenterology. With a large patient volume and diverse clinical operations, the organization has a growing need to digitize and streamline medical workflows to improve operational efficiency and enhance patient care.

Challenge

Doctors were spending a significant portion of their time on administrative tasks, particularly writing SOAP notes and manually entering clinical data. On average, 30–40% of their working time was dedicated to documentation rather than direct patient care. As a result, many physicians had to work overtime to complete medical records, increasing the risk of fatigue and potential omissions in specialized medical information.

Solutions

ChartX leverages real-time AI transcription to capture the entire conversation between doctors and patients during consultations. The system automatically identifies key information from the dialogue and organizes it with precise timestamps, ensuring that important clinical details are accurately recorded.

Using intelligent processing, ChartX converts the captured information into fully structured SOAP notes and specialty-specific data fields such as Range of Motion (ROM) and Manual Muscle Testing (MMT) within seconds after the consultation ends. This automation significantly reduces the need for manual documentation.

Designed to integrate seamlessly into existing clinical workflows, ChartX allows physicians to simply review and approve the generated records. By minimizing manual data entry, the platform helps doctors complete medical documentation more efficiently while enabling them to focus more on diagnosis and patient care.

Features

ChartX is an AI assistant for clinical documentation, delivering high-accuracy live transcription during medical consultations. Within seconds, it converts the visit into structured outputs such as SOAP, DAP, or discharge summaries.

The platform is highly customizable with specialty-specific templates and personalized dictionaries. It also integrates smoothly with existing EHR/EMR systems without disrupting workflows, while ensuring HIPAA-compliant data security.

Results

Product Impact
- Doctors save 5–10+ hours per week, allowing more time for patient care and reducing overtime.
- Documentation errors reduced by over 30%, improving record accuracy and supporting smoother billing processes.
- 89% of patients report higher satisfaction, benefiting from a more seamless and professional consultation experience.

Deployment Status (as of 2025)
- 15 clinics are fully operational and using ChartX in their daily workflows.
- 6 additional clinics are currently in the implementation phase, expected to be completed within 2025.

Most clinics have integrated the Hayabusa EMR system, enabling expanded features such as SOAP voice input and electronic medical record management.

ChartX - An AI Assistant for Healthcare

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