SotaAgents – GenAI Agents Product

Confidential

Confidential

ChromaDB, Python, MongoDB, React

Confidential

Sota Agents

SotaAgents is an AI-powered conversational platform developed by SotaTek as a Minimum Viable Product (MVP). Designed for customer support, it lets businesses deploy intelligent chatbots on their websites, therefore, users can ask questions, upload documents like PDFs, and get accurate answers drawn from existing company knowledge.

Leveraging Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG), SotaAgents delivers fast, reliable, and highly relevant responses based on organization’s own documentation. It’s easy to deploy and integrates smoothly across different business functions, such as customer service, sales, HR, or analytics.

By automating repetitive tasks, SotaAgents reduces operational costs, boosts employee productivity, and enhances the customer experience. It offers a cost-effective way to improve support without heavy infrastructure or large upfront investments, making it an ideal solution for businesses looking to scale intelligently.

The primary challenge in building SotaAgents was to deliver a rapid, cost-effective MVP that met functional requirements without relying on heavy infrastructure. SotaTek needed to create a platform capable of sophisticated AI-driven conversations while keeping complexity and operational costs low.

To solve this, the team focused on simplicity and strategic technology choices. They leveraged SaaS solutions alongside a carefully designed architecture built on ChromaDB, Python, MongoDB, and React. By prioritizing the integration of Large Language Models (LLMs) with Retrieval-Augmented Generation (RAG), SotaAgents could provide highly relevant, context-aware responses without the need for costly, large-scale systems. Besides, a user-friendly admin interface made managing data and chatbot operations effortless.

As a result, SotaAgents emerged as a powerful, adaptable platform with a rich set of features:
Two key roles:

• Customers can submit inquiries and upload documents like PDFs directly through the chatbot interface.
• Administrators manage chatbot behavior, data, and system controls via a streamlined dashboard.

Core AI functions:

• AI Customer Service for 24/7 empathetic, accurate support.
• AI Sales Agent to personalize lead nurturing and drive conversions.
• AI HR Assistant to handle employee questions and automate onboarding.
• AI Analyst to synthesize qualitative, quantitative, and market data into actionable insights.

Integration & extensibility:

• Seamless connection with business systems and auto data syncing from documents or websites.
• Quick deployment across web platforms, marketing channels, and internal tools.
• Built-in reporting, analytics dashboards, and integrations with Slack, WhatsApp, and Zapier.

Customization & scalability:

• Complete brand personalization—style, tone, logos, colors—on a secure, scalable platform that evolves with business needs.
• Easy embedding via a simple code snippet, making it effortless to add to any digital touchpoint.

Sota Agents delivered measurable impact across multiple business functions:

• Customer Support: The AI-powered chatbot provided round-the-clock assistance, efficiently handling both customer inquiries and document submissions. This led to a 60% increase in Customer Satisfaction Score (CSAT), an 80% reduction in operational costs, and enabled 75% of customer queries to be resolved through self-services.
• Internal Employee Support (HR): By automating onboarding processes and providing real-time responses to HR-related questions, SotaAgents drove a 100% improvement in Employee Satisfaction Score (ESAT).
• Sales & Analytics: The GenAI agent supported sales teams by streamlining lead generation, uncovering customer behavior patterns, and synthesizing business data into actionable insights. This empowered more informed decision-making and accelerated deal cycles.