Wesang: Elevating Food Delivery Through Managed Services

Confidential

Not applicable to this case.

Not applicable to this case.

Confidential

Wesang

Wesang, known as Yogiyo, is a leading Korean food delivery platform offering customized delivery solutions tailored to individual order preferences. With a range of flexible options, Yogiyo enables users to choose “Smart Delivery” for cost-effective batch orders or “Single Delivery” for quick, dedicated service. Leveraging an AI-driven dispatch system, Yogiyo’s riders optimize delivery routes to bring customers their orders efficiently and on time.

To focus on its core mission of delivering exceptional food services to customers, Wesang needed to ensure its infrastructure operated reliably without diverting resources from business growth. With increased traffic and high user expectations, maintaining consistent system performance and security was essential. Recognizing the benefits of outsourcing, Wesang sought a team of skilled IT professionals to handle proactive management and ensure their systems remained secure, stable, and efficient—without the complexity of hiring and training an in-house team.

Outlined below are the specific challenges that led Wesang to seek an experienced IT team for infrastructure management:

• Operational Reliability and Consistency: To provide seamless delivery services, Wesang required consistent server and cloud performance with minimal disruptions.
• Proactive System Maintenance: With high demand, Wesang needed regular maintenance to address potential system issues early, minimizing the risk of downtime.
• Access to IT Expertise: By outsourcing infrastructure management, Wesang could leverage SotaTek's expertise, gaining access to specialized skills without managing these in-house.

To address Wesang’s infrastructure needs, SotaTek implemented a comprehensive managed services solution tailored to maintain high performance and reliability for their food delivery platform. The scope of services included Level 1 and Level 2 technical support and Service Level Agreement (SLA) maintenance, ensuring prompt assistance for operational issues and adherence to high standards of service reliability.

Additionally, SotaTek provided server management along with AWS and GCP cloud management, delivering essential support across multiple platforms, with an offshore delivery model that ensures support 10 hours a day, 7 days a week, year-round (10 x 7 x 365 Support) and efficiently managing an average of 40 incidents per month.

Managed services provided by SotaTek for Wesang included:

• 10 x 7 Server & Cloud Management – Around-the-clock monitoring of Wesang’s server and cloud infrastructure, designed to prevent and resolve potential issues efficiently. This ensures that systems perform consistently and reliably, even during peak traffic times.
• Proactive Maintenance – Scheduled maintenance and updates are regularly performed to identify and fix issues before they can impact the platform’s performance. This minimizes potential downtime and enhances overall system resilience.

By entrusting SotaTek with these managed services, Wesang can focus on its core business activities, confident that its infrastructure remains secure, stable, and optimized.

• 10 x 7 Server & Cloud Management
• Proactive Maintenance
• Monthly Incident Volumes: 40

As a result of SotaTek’s managed services, Wesang has experienced enhanced operational efficiency and reliability in its food delivery platform. The robust 10 x 7 server and cloud management has ensured consistent system performance, allowing Wesang to handle increased traffic seamlessly, even during peak times. Proactive maintenance has significantly reduced the likelihood of system disruptions, enabling faster response times to potential issues and minimizing downtime. With an average of 40 incidents managed monthly, SotaTek’s expert support has empowered Wesang to resolve challenges swiftly, improving overall user satisfaction.

According to Mr. Andrew - CEO of Wesang, it's been quite a journey. From a small team, the project now has over 75 people. The collaboration has not only helped Wesang in managing technical challenges but also in addressing technical debt and accelerating development. In Mr. Andrew's words, "Without SotaTek, we wouldn't be able to actually handle so many technical initiatives. So if you're looking for an offshore engineering team, I'd recommend SotaTek.” A heartfelt thank you to Wesang for entrusting us with such a remarkable project. Let's take a look at Mr. Andrew's insights about our collaboration here!

If you're facing challenges like inconsistent system performance, high maintenance demands, or the need for specialized IT expertise, it’s time to consider managed infrastructure services, just as Wesang did. By outsourcing your infrastructure management, you can improve reliability and allow your team to focus on your core business goals. At SotaTek, we offer tailored solutions designed to optimize your systems and support your growth. If you're ready to tackle these challenges and elevate your operations, connect with us today—we're here to help!