Infrastructure Management for Camera AI

Not applicable to this case.

Not applicable to this case.

Confidential

Confidential

Our client is a leading camera manufacturer specializing in AI-powered cameras, located in the Thang Long Industrial Park in Vinh Phuc Province, Vietnam. As a significant player in the region’s technology sector, this company focuses on developing high-quality cameras that leverage artificial intelligence for enhanced performance and innovative features.

To meet the demands of a rapidly evolving technology landscape, the camera manufacturer faced several challenges related to managing their infrastructure. With a complex setup and no in-house IT team, they struggled to effectively oversee their PC and workspace management, network management, and server support. This lack of internal resources made it difficult to maintain the necessary security measures and ensure consistent operational efficiency.

The manufacturer recognized the need for a skilled IT team to manage these complexities, prompting their decision to outsource infrastructure management. By doing so, they aimed to enhance security, reduce reliance on in-house staff for infrastructure maintenance, and lower operational costs, allowing them to concentrate on their core business of developing innovative AI-powered camera technology.

Their key challenges included:

• Absence of an In-House IT Team: Inefficient management and maintenance of complex infrastructure due to a lack of dedicated internal resources.
• Security Vulnerabilities: Difficulty in implementing robust security measures to safeguard sensitive data and technology.
• Operational Inefficiencies: Struggles to ensure consistent performance and reliability of IT systems, resulting in potential disruptions to operations.
• Increased Operational Costs: Managing infrastructure in-house raised operational expenses and diverted valuable resources away from core business activities.

To address the camera manufacturer's infrastructure needs, SotaTek delivered a comprehensive managed services solution tailored to enhance operational efficiency, security, and overall management of their complex IT environment. The scope of services included PC and workspace management, anti-virus protection, and WIFI-LAN-WAN network management, ensuring a secure and reliable infrastructure. With an onsite delivery model providing 16 x 6 x 365 support, SotaTek ensured that the manufacturer received continuous assistance, allowing them to focus on their core business of developing innovative AI-powered camera technology.

Key managed services provided for the camera manufacturer included:

1. PC & Workspace Management – SotaTek implemented effective management of all PCs and workspaces, ensuring optimal performance and user productivity while maintaining robust security protocols.
2. Help Desk Support – Providing timely assistance for technical issues, SotaTek’s help desk effectively handled an average monthly incident volume of 150, ensuring quick resolution of user inquiries and minimizing downtime.
3. Network Management – SotaTek managed the manufacturer's WIFI-LAN-WAN networks, optimizing connectivity and performance to ensure seamless communication across their operations while safeguarding sensitive data.
4. Server & Storage Management – SotaTek oversaw the manufacturer’s server and storage solutions, ensuring high availability and reliability of data storage, which is critical for maintaining operational continuity in the fast-paced tech environment.

• Help Desk Support
• Network Management
• Server & Storage Management
• Monthly Incident Volume: 150

After collaborating with SotaTek, the camera manufacturer experienced significant improvements in their operational efficiency and security posture. The tailored managed services solution allowed them to streamline their infrastructure management, reducing the complexity and overhead associated with maintaining an in-house IT team. With SotaTek’s support, the manufacturer achieved enhanced system reliability, ensuring uninterrupted operations critical for their AI-powered camera production. Additionally, the proactive approach to network and server management strengthened their security measures, protecting sensitive data and intellectual property.

If you’re facing challenges like managing a complex infrastructure, enhancing security, or the need for a skilled IT team, it’s time to explore managed services—just as the camera manufacturer did. At SotaTek, we provide tailored solutions designed to simplify your operations and protect your technology. If you're ready to tackle these challenges and focus on innovation in your industry, reach out to us today—we’re here to support you every step of the way!